Tenant FAQs
Answers to your frequently asked questions
-
If there is more than one applicant, who gets the house?
Applications are date and time stamped when they are submitted. We process applications in the order that they are received. -
Can you hold a place before I apply?
Yes but with restrictions. You must pay the security deposit. If you do not qualify, the security deposit is forfeited. The safer way to hold a property is to apply and qualify. Then, pay the deposit. In any case, we will not hold a property for more than two weeks. Be prepared to pay rent no more than two weeks after your application is approved. -
Do I pay the first month’s rent and last month’s rent with my security deposit?
First month rent and security deposit are required to move in. We do not collect last month's rent until the last month of the lease. -
How old do you have to be to apply?
All legal adults must apply. The minimum age is 18. -
Is the deposit refundable?
A security deposit is always refundable. A fee is non-refundable. -
Who needs a cosigner?
Anyone who has no credit history will need a cosigner. The cosigner will be a party to the lease. -
You have a property I want to rent. How do I apply?
On the properties tab, click on the application. Complete it. Pay the application fee. -
How do I pay rent?
Rent should be paid using the tenant portal. You can pay with an automatic bank draft or login each month to pay with a bank draft or credit card. A percentage of the charge is added by the payment processor for those who use a credit or debit card. Paying with bank routing and account number is the smartest way to pay. -
I want to get a pet. What should I do?
You must contact management. Typically, a pet will require an addition to the security deposit and a monthly pet fee. Failure to contact management prior to acquiring a pet is a lease violation and could result in a financial penalty and/or eviction. -
I want to move out, but my roommate wants to stay. What should I do?
Your roommate will need to qualify without you. This will require a new application and the signing of a new lease. All adults on the lease are responsible for its completion. -
My lease expiration is coming, and I want to move out. What should I do?
You should always provide written notice at least 30 days before you intend to vacate a property. -
Who is responsible for paying for repairs & maintenance requests?
Generally, the owner of the property pays for repairs and maintenance. This is true for anytime that a repair is considered to be routine wear and tear on the property. In the event a repair is caused by the tenant by accident or negligence, the tenant will be responsible for the cost. Do not allow this to deter you from requesting maintenance. It is better to repair things quickly before they become bigger problems. Now or later could be the difference between an inexpensive repair and one that is very costly.